Refund and Returns
TCG PRODUCT RETURN
Due to the nature of trading card products, all sales of sealed TCG products, trading cards, and collectible card singles are final sale.
For non-TCG products, Returns may be approved for store credit at the sole discretion of Minty Fresh Collectible.
Any product attempted to be returned without prior approval may be refused.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.
To start a return, you can contact us at Ryan.Mintyfresh@gmail.com.
Please note that returns will need to be sent to the following address: 16 Green Street, Ottawa, Ontario
Contact us for any return question at Ryan.Mintyfresh@gmail.com.
Damages and issues
Please inspect your order upon delivery or pickup for damage not listed on product. Contact us immediately if the item is defective, damaged or if you receive the wrong item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or items purchased on gift cards.
Allocation & Quantity Limits
Certain products may experience limited availability due to manufacturer allocations, supply shortages, or unusually high demand.
Minty Fresh Collectible reserves the right to:
• Limit quantities purchased per customer, household, or address
• Adjust quantities on existing orders
• Cancel duplicate orders
• Refuse orders believed to be placed for resale or automated purchasing purposes
Customers affected by quantity adjustments or cancellations will be notified and refunded for any unavailable items.
Exchanges
Exchanges are only available on sealed product if the original is returned in the same condition that was sold in.
If a card is not the same condition as listed on the website and purchased at, then one of the three may happen
- An exchange of the original card for one of the quality purchased
- An exchange for the highest quality card available and a refund for the difference
- Refund and return of the item
European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original
payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you have not received you refund, please contact us at Ryan.Mintyfresh@gmail.com.